DeskCouncil support
We answer every message, usually within one business day.
Contact us
Email techsupport@JumpingAhead.com. Please include the phone model and what you were doing. Never send client documents by email.
Common questions
How do I review a contract? In Mail or Files, open the attachment, tap Share, then DeskCouncil. Or open DeskCouncil and tap Document. Then tap Make my redline, Review risks or Summarize.
Where does my document go? It is read on your phone. Only the text a task needs is sent to an AI service that keeps no data and does not train on it. We do not store documents on our servers. Details: Privacy Policy.
Plans and billing. Plans and extra packs are bought from us on our secure Stripe checkout page, which the iPhone and Android apps open in your browser (on Android, after a short notice from Google Play); in the app, go to Account → Plan. You can cancel at any time and keep access to the end of the paid month. See Terms of Service, Section 6.
Refunds and unrecognised charges. These purchases are made with us, not with Apple or Google, so email us rather than the app store. We refund any charge you didn't authorise, a monthly renewal you didn't intend if you tell us within 14 days and haven't used that month's allowance, and an unused extra pack within 14 days. Full terms: Section 6.6.
Forgot your password? On the sign-in screen tap Forgot password; we email you a 6-digit code.
Delete your account. In the app, Account → Delete my account. This removes your account and server-side records, except what we must keep for tax or legal reasons.
Company
Jumping Ahead Inc., 4281 Express Lane, Suite L7283, Sarasota, FL 34238, USA.